Property Management

Beyond the typical management company

CA is a full-service property management company with international experience and a track record of outperforming in the markets we serve. Our platform and team of top industry talent enable our partners to remain focused on investments, while we manage the property and increase asset value over time. Our suite of consulting capabilities further compliments our property management services and are available to our valued clients.

Business unusual

CA’s fully integrated platform allows us to approach property management different from our peers. We begin collaborating with our development, investment and asset management teams at project inception, not completion. We infuse the ownership mentality into the project as it evolves, which ensures that resident satisfaction and operational efficiencies are never afterthoughts. Through this process, we deliver the perfect product-market fit to achieve long-term success for our capital partners, residents, community members and staff.

Services
  • Operations and resident management
  • Revenue management
  • Facilities management
  • Training and compliance
  • Recruitment and employee selection
  • Project management
 
  • Marketing and leasing
  • Budget management
  • Accounting services
  • New development lease-up
  • Expense and purchasing control
  • Sustainability and integrated wellness
Areas of Expertise

More than just a place to live

At CA, we believe in putting the experience of the resident at the epicenter of every decision we make. The spaces we provide are no more than conduits for the experiences that our residents have. When you combine one-of-a-kind amenities, thoughtful resident programming and the unmatched customer service that the CA team curates, you get a recipe for high resident retention and a self-perpetuating reputation as best-in-class. We cater our approach to the unique.

Student

As a firm that got its start in student housing, we wrote the textbook on private, pedestrian-oriented residences near top-tier universities. Since then, we’ve expanded our expertise to manage and asset type both on and off-campus. Our communities set the curve in their respective markets by combining best-in-class service with extensive social and academic programming that enhances the college experience. We know that students and parents want and how to operate communities in a way that exceeds those expectations while achieving targeted returns on our client’s behalf.

PBSA

Our approach is unique, combining best-in-class service for our residents by drawing on our long track record in the U.S. while staying true to local European and UK customs and providing extensive social and educational programming at the communities. We understand that above all else, students and parents want quality service, and we know how to deliver it to our communities in a way that exceeds expectations while driving value for our partners.

BTR

As a nascent industry in many parts of Europe, CA is strategically placed to advise our clients from concept to completion — providing an experienced team to manage communities to the highest standard for residents. We draw upon our depth of experience in the U.S. multi-family and UK PBSA industries to provide a suite of best practices for this fast-growing market.

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Novel Student

A new provider of student accommodations by CA, offering everything from incredible wellness facilities to excellent service. Novel Student has new developments across the UK and Europe all designed with one thing in mind — to create communities of healthier, happier students.

We know the expectations and pressures on young people are greater than ever before. That’s why we’re offering students an experience where service, design, community and well-being take top priority.

Advisory Services

Customized solutions for unparalleled performance

The ever-changing management environment requires specialized knowledge and a diverse set of skills . CA offers expertise and resources that are unmatched in the industry. Serving as an extension of our client’s team, we use our hands-on experience to develop a strategic plan for our client’s investment to accurately guide, observe, assess and provide recommendations. We prepare our clients for what’s next by offering multi-family resources in connection with a full suite of services.

Benchmarking & Market Analysis

Our experts will dive into the local markets and property-specific data to provide an in-depth analysis of our client’s asset’s performance. The final assessment provides a recommended unit mix, rental rates, amenity suggestions and an experience-informed operating budget created from historical data — creating a differentiated product within the market consistent with our client and investor objectives.

Due Diligence

As a strategic partner, we will conduct a thorough evaluation of an asset to uncover hidden costs and opportunities. Leveraging our experience and expertise to identify exposures to develop creative and efficient solutions to provide our clients with the necessary data to make an informed decision.

Pre-Development

CA’s depth of experience when it comes to new developments makes us uniquely qualified to provide advisory services to clients early in the development stages. Through our detailed process, we assess a project to find a perfect off-site leasing center, assemble a lease-up pro-forma and design a personalized marketing strategy to deliver greater returns.

Operational Assessment

CA’s operational assessment allows our clients to see the big picture — identifying strengths of their assets and opportunities for improvement. The process begins with an extensive review of data and documents, coupled with one-on-one interviews with onsite staff to understand how a property measures up. In the end, our clients receive a report with overall findings and performance enhancements, enabling them to better position their property within the competitive landscape.

Special Operations

Technical experts, unique global perspective

Our special operations team is comprised of technical experts in wellness, sustainability, property technology and resident experience. We leverage these services from project concept through completion to ensure that the physical spaces are designed to support our operational goals and enhance resident satisfaction.

Wellness

We focus on making health and wellness accessible, approachable and easy for our residents. From the fitness amenity spaces to the programming and activities. We enable and encourage our residents to be holistically well by focusing on seven pillars of wellness: physical, emotional, intellectual, social, spiritual, environmental and occupational. These pillars are integrated into the day-to-day lives of our clients via optional, incremental, and easy choices woven into services, amenities, events, and more. This focus on wellness leads to happier and healthier individuals, communities and society.

Sustainability

The team provides guidance on managing the environmental, social risks and impacts of our operations, applying mitigation strategies to anticipate, avoid, or minimize adverse impacts on workers, communities, and the environment. Through a state-of-the-art utility management software, the team tracks the electricity, gas, water, and waste performance of each building, implements energy efficiency measures and reports to our stakeholders on key sustainability metrics. Finally, the team regularly engages with local stakeholders and promotes social programs in order to build strong relationships with our surrounding communities.

Technology

Technology is so important to the future of not only residential, but all built environments. CA’s vice president of technology is responsible for identifying and implementing cutting edge innovation and technology across all new and existing assets Smart technology for the home and office is still in its infancy, and the systems to control the back end of all gadgets that make out lives easier is incredibly important to our operating team and clients. Additionally, we continue to evolve and innovate our leasing and reporting data. This data helps us make decisions and track year over year progress. We are taking the gut decision making out of the equation and making strategic decisions based on data.

Experience

Experience is everything. At CA, we have a dedicated team with expertise in optimizing the customer experience through exemplary service, attention to detail, and qualitative data-driven decision making. Though our buildings are programmed to be the top of the market, our amenities are best-in-class, and our technology is second-to-none, the thing that truly sets CA apart is the careful selection and training of team members to provide world-class experiences. Every decision is powered by insights we gather throughout a resident’s stay to ensure that each experience is personalized, and retention is optimized. We provide a never-ending evolution of services and technologies that deliver unparalleled living experiences.

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Being a part of the CA team is being a part of an innovative, diverse and dynamic culture. Opportunities and experiences are limitless!

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